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Hello,
The Secret Crush Pepper doesn’t seem to be listing ALL the people that visit the website, but Mint will register the visit as a hit. I also have the Dorbell Pepper installed, and I visited my website in a different browser (I have the cookies to ignore me), and beleive it or not Mint was flashing everytime I visited a new page/refreshed… but my IP or anything wasn’t on the list of Most Recent Crushes…
Erm, help.
OK, in the screen shot you can see that Secret Crushes pepper last registered a hit 16 minutes ago, whereas Mint and the Locations pepper registered over 15 more hits thereafter. For some reason, secret crushes isnt registering every single hit, even though mint is. mybbgames.com/c-l.jpg
Can anyone help me…?
Secret Crush will only recognize cookiable visitors (that’s how it groups their hits into a “session”). I not sure the Locations Pepper makes that distinction (it doesn’t need to).
It doesn’t recognise me, and I’m quite sure I’m “cookiable”. And, yes, I’ve made sure that the ‘Ignore my visits’ check box is not checked.
Unfortunately, I can’t. If a user is uncookiable, they are uncookiable. Secret Crush won’t be able to group their visits into a session. Without being that person who visits your site and goes untracked by Secret Crush I cannot observe and diagnose the issue. Your Mint installation appears to be tracking my visits as expected.
Hmm, try this. Visit a couple of pages on your site and include #Mint:Debug in the url. That will result in a Debug popup window. Save the contents of each window and email them to me (if you don’t have my email, use the Contact form on this site and I’ll reply to you). Three or four pages should be enough.
I’m having the same problem. Seems that Crushes is only tracking some of the sessions
still not working. I guess i’ll do a fresh install, new db, etc and see if that changes it. Shame to lose all the data.
I’m experiencing the same issue. The problem began last week after having a month of use without issue.
I have many visits to my site that show up on pages. The number of page views seem to correctly tally but the ip addresses are not logged or displayed.
When I use the cPanel of my web host I can see that ip addresses have been logged.
I just can’t get mint’s crush pane to show them. I’m using v 2.11.
is there any way to set names to each IP that visits your site? if so how do you do this? newbie here! thanks!!!
To recap my situation: Only some of the visitors to my site are identified by Mint in the Secret Crush Pepper pane. These same visitors are able to be tracked by the webstats package offered by my webhost using the reporting data from Cpanel. The Pages pane shows the hits as does the Visits pane.
Upon further inspection of the web stats generated by my web host, it seems that many of the visits that are not logged by Secret Crush Pepper version 2.09 are return visitors.
This makes me wonder if I have a setting incorrectly applied.
I have the “Track visitor names using cookies set by this site” box checked or ticked.
I have the “Identify visitor by” Name/Hostname/IPAddress selected.
Am I doing something wrong?
For me the advantage of Mint is easy access and interpretation of the visitors to my site. The ability to identify users by IP address is vital. But the value of the program is nil if I have to go back and forth between my webhost’s stats package to get what Mint is missing.
i still was having the same problem. i installed mint with a fresh database and things seem to be fixed now. sucks that i lost a year’s worth of data, but oh well. it was either that or continue to wait for who knows how long for some kind of help with the issue
I’m willing to do a new install and lose my data but only if it’s really going to solve the problem.
Shaun, some guidance please?
Stickinc you must be logged in under a licensed account to receive support.
Repost due to not being correctly logged in.
To recap my situation: Only some of the visitors to my site are identified by Mint in the Secret Crush Pepper pane. These same visitors are able to be tracked by the webstats package offered by my webhost using the reporting data from Cpanel. The Pages pane shows the hits as does the Visits pane.
Upon further inspection of the web stats generated by my web host, it seems that many of the visits that are not logged by Secret Crush Pepper version 2.09 are return visitors.
This makes me wonder if I have a setting incorrectly applied.
I have the “Track visitor names using cookies set by this site” box checked or ticked.
I have the “Identify visitor by” Name/Hostname/IPAddress selected.
Am I doing something wrong?
For me the advantage of Mint is easy access and interpretation of the visitors to my site. The ability to identify users by IP address is vital. But the value of the program is nil if I have to go back and forth between my webhost’s stats package to get what Mint is missing.
I’m willing to do a new install and lose my data but only if it’s really going to solve the problem.
Shaun, some guidance please?
I don’t ever recommend a reinstall as a troubleshooting measure (unless you receive a “Pepper data has been damaged beyond repair” error message).
That the MIA crushes also appear to be returning visitors suggests a cookie issue on the visitor’s browser’s end. Uncookieable visitors are never counted as unique—even if on their first visit—because cookies are required to differentiate between a repeat and unique visitor. Cookies are also required to group the hits by a Crush into a session.
Unfortunately there is nothing you can do if a visitors browser isn’t accepting cookies. Their hit will still be tracked counted towards the totals for the current timeframe. Any referrer and requested page information, search terms, any data that doesn’t require cookies will still be recorded. But they will never be counted as a unique hit or tracked by Secret Crush.
Shaun,
Thanks for the reply and the information. Even at my very limited skill level with web management I think I understand.
Please bear with me while I ask what might seem to be an overly simplistic question.
How is it that the stats package offered by my web host can log certain data that Mint can’t and vice versa? My webhost offers a stats tracking option by using Cpanel. http://cpanel.com/index.html
Mint caputures some data that the Cpanel doesn’t and Cpanel captures some data that Mint doesn’t. Sometimes they both log the same visit and produce different results such as showing the parent to the server (like XO communications) instead of the server name (like mail.thisbusiness.com).
This is not an anti-Mint rant. I think Mint functions at a remarkably high level and displays information in a way that is better than anything else I’ve seen. Cpanel is overly complicated and very dense. Getting to the data is almost not worth the effort.
Any advice or explainations will be greatly appreciated.
i find it odd that i was having the problems for like a week straight, i reinstalled with a new database and now i’m not having the problems. every hit is registered in secret crush. Very unlikely that I would have a huge influx of un-cookieable traffic that would come and go that quick.
My problem began after moving to a new server. From one web host to another.
My web tech copied everything so I still had my old stats.
I wonder if something got dinged up in the move?
My problem began after moving to a new server.
Ah, now that’s important. Shep are you in the same boat? This could be the result of the jump from a 32-bit server to a 64-bit server (the PHP checksum function I use to create the checksums used in queries returns different values depending on server architecture—an undocumented feature). If you think this might be the situation, please see this post for a solution.
yes, i did switch to a new server and did see that post when i was browsing for a solution last week. i checked my database and everything appeared to be how it should have been for the checksum and ip long columns.
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