I’ve got Mint running on 4 different websites, and even though none of them get all that many hits, none of them recorded a single one today. I find that a bit more than coincidence. I updated to 2.0.8 recently, but I don’t know if that’s the problem or not.
No hits at all today
Sorry for the delay in my response. There was an invalid character in the title of previous topic that prevented my feed reader from displaying posts that came after it.
It looks like your server is taking an abnormally long time to connect to the database and process (random) Mint files. None of the changes in the most recent updates to Mint would account for this behavior.
Did your host change your server configuration recently?
Supposedly there was some maintenance to Media Temple occuring yesterday, perhaps that would account for it. I seem to be getting hints now, so I guess it was a false alarm.
Shinka, are you on a (dv)? I know one of the (dv)s crashed and was out most of the day.
Saw the same problem on at least one of my MediaTemple (dv)-hosted domains…
I’ve just upgraded my Mint installation because of this very problem, yet it still won’t track visitors.
At 4AM GMT this morning, my Mint installation stopped tracking the majority of my hits. It’s now recording between 1 and 3 unique visitors an hour, though I know my traffic is as normal.
Does anybody know what my next step should be? My provider suggests it’s related to Mint, though I’ve not changed a thing and I can’t account for why it would suddenly stop recording visitors in the middle of the night.
Spine, your server is returning a 406 when Mint tries to record the visit. This is usually the result of overzealous security settings (perhaps your host updated mod_security rules). This topic has a solution. I have an email out to the developers of mod_security to find out what might be causing the conflict but I haven’t heard back yet (it’s been months).
Shaun. Many thanks. I now have something to present to them. I knew it had to be them. Mint’s been solid for months. You’ve got a great product and provide great help. ;o)
seem to be having the same issue with one of our websites. i’ve sent an e-mail to my webhoster to confirm that there haven’t been any security changes. is there a good way to confirm that the installation is working correctly?
my webhost support got back to me and they indicate that there was no server maintenance. he did mention the following though:
“One thing I did notice is that your file db.php seems to have carriage returns in it “^M” in the code — and that could be a problem. Sometimes this can happen if its edited with an editor that puts this in such as Microsoft Word for example.”
does this mean anything? i never edited the file so i’m not sure if this is an issue or how it could have happened. does anyone out there have any ideas?
You are getting all kinds of errors (ending in a fatal error which would prevent hits from being recorded) from the Locations Plus Pepper during record.
Fatal error: error traversing database - perhaps it is corrupt? in
.../mint/pepper/tillkruess/locationsplus/engine.phpon line 421
Try uninstalling that Pepper.
thanks. i’m honestly not sure how that happened. this issue seemed to have happened after i updated locations +.
hey shaun, i was wondering if you could look at my other mint installation. i’m not tracking visitors and i’m assuming that there is an issue of some sort. let me know and thanks in advance.
i may have solved the situation but i would appreciate it if you looked at it just in case. thanks.
Sure. Which is the other Mint installation? fk.com or ydc.ca?
hey there shaun, it’s the fk.com one. thanks in advance.
A quick search of view source and I would guess that you recently updated the templates on that site because the Mint JavaScript include is nowhere to be found. Visit /mint/?instructions if you are unsure how to fix this.
Hi Shaun,
I have installed Mint without any issues. After visiting several pages on the site (both logged in and logged out), using Safari and Firefox, I still can’t get Mint to show any visitors. I checked Live HTTP headers and the /mint/?js and record request are being made and a 200 OK status code returned. I checked the mint_visit table and it also looks empty.
Please let me know if you have any ideas. Thanks.
Your server doesn’t appear to be recording hits properly (it is instead displaying the login page when it should be recording a visit). Are you doing anything unique with the $_GET superglobal or mod_rewrite on your server? I’ve never encountered this problem before. How did your server fare with the Compatibility Suite?
Hi Shaun,
Thanks for the reply. My server passed all test in the Compatibility Suite, although I have to say that surprised me a bit since I am not running Apache. I am running Resin 3.1.3 with Quercus, which is a J2EE app server with built-in PHP integration. Inside the webapps folder I have a jsp application. At the root level of the webapp I have the /mint directory installed, which worked for viewing the stats, etc. but like you said is not recording.
I have the LiveHTTPHeaders output that I can paste in, but you probably already have that. Let me know what other info would help you narrow down the issue.
Thanks, Willab
Unfortunately that server configuration isn’t supported. It is likely a problem with the way the J2EE app server is handling requests for pages with a long query string (since the shorter /mint/?js is responding as expected). That problem will need to be addressed by the server software developer.
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