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*Some* sessions not getting tracked

Steff
Minted
Posted on Mar 22, '07 at 01:08 pm

Hey! I can’t think what to do with my Mint installation and before I completely removed the database and re-install it, I thought I’d ask here for some advice.

The problem is that some of the sessions aren’t getting through to Mint. I can’t really tell what does get through and what doesn’t… but all I know is that I asked two people at the same time to check a blog article and even though they both looked at the site only one session came through on Mint (they are in different locations.. so not same IP or anything).

Basically, over the last week, my Mint install just hasn’t been recording all hits. I have no idea what has changed other than the fact I now have a .htaccess line which redirects /blog/ to /.

Just for ease, this is the site: steffanwilliams.co.uk

I’ve haven’t got the XXX Strong Mint pepper installed and the only ones I do have are the ones created by Shaun along with Sparks, Outclicks and Session Tracker.

Any advice would be much appreciated.

Shaun Inman
Mint/Pepper Developer
Posted on Mar 22, '07 at 01:30 pm

Need a little more, specific information. What do you mean when you say “session”, specifically in terms of a particular Mint pane (everyone seems to have their own definition)? Did their visits not show up in the Visits pane? Did a session not appear in Session Tracker pane? Did they not show up in the Crushes pane?

Did either of your friends have cookies disabled? Images disabled? JavaScript disabled? There are many variables, without which we really can’t diagnose the problem.

Also, uninstalling and then reinstalling Mint completely is not a recommended troubleshooting tactic.

Steff
Minted
Posted on Mar 22, '07 at 01:37 pm

I’ve only really been watching Visits and Session Tracker - so that’s what I meant by a session. The visit/session just doesn’t show up.

As far as I’m aware, they have everything enabled (cookies/images/javascript etc).

Sorry I’m not more specific - I’m an idiot. =P

Shaun Inman
Mint/Pepper Developer
Posted on Mar 22, '07 at 02:28 pm

Any idea what browser the one that didn’t show up was using?

Steff
Minted
Posted on Mar 22, '07 at 04:33 pm

Yeah, Safari.

Shaun Inman
Mint/Pepper Developer
Posted on Mar 22, '07 at 05:09 pm

Well, that’s definitely not a known problem browser. Mint’s record routine is time-sensitive (to prevent malicious abuse). A visit could be ignored if your friend was browsing over dial-up or downloading a large file at the same time or your server was slow to respond.

Have you noticed an unexplainable drop in total or unique visits or is this question based on this one experiment?

Steff
Minted
Posted on Mar 22, '07 at 05:39 pm

My site isn’t exactly big (or medium or anything really).. but it had a steady stream of visitors. Over the last week, it’s dropped from this steady stream to about 5 to 10 a day; which is lower than it has ever been.

Then when I asked two of my friends to do this little experiment for me (which I have repeated.. same results), I thought there must be a problem somewhere.

It may just be really random and I’ve just done something wrong somewhere. I’m prepared to reset the databse, I guess, and reinstall Mint. I wouldn’t lose much data since I only bought it in January. I’m sure it’s my fault and not the software itself.

Shaun Inman
Mint/Pepper Developer
Posted on Mar 22, '07 at 06:08 pm

There’s no reason to reset the database. That will just introduce more grey numbers as past viewers have already been cookied as visiting your site even though the reset Mint will have no record of them.

Have you recently updated Mint? If so, from what version? Have you recently installed any third party Pepper? Do you have any other mod_rewrite rules (there’s a bad one floating around to enforce your www. url preference that doesn’t retain query strings and can interfere with Mint)?

Steff
Minted
Posted on Mar 22, '07 at 06:28 pm

Whenever a new version of Mint comes out, I update to it. So I updated to 2.04 from 2.03, but I only did that today.

My .htaccess file:

## Redirects to account for the blog shift from /blog
## and changed categories.

Redirect 301 /blog http://www.steffanwilliams.co.uk

Redirect 301 /category/mac-apps http://www.steffanwilliams.co.uk/software

Redirect 301 /mac-apps http://www.steffanwilliams.co.uk/software

# BEGIN WordPress
IfModule mod_rewrite.c
RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
/IfModule

# END WordPress

The top three were implemented by me, the others were from the Wordpress installation. See anything there that could cause a problem?

As for third party Peppers, I’ve not installed any recently. I’ve just removed 3 (because I didn’t use them anyway) so I’ve only got one third party one installed - Session Tracker.

Steff
Minted
Posted on Mar 22, '07 at 07:00 pm

You know what? I think there may be a problem with the Session Tracker Pepper. For me, at least!

I’ve just uninstalled it and my Visits have been gradually increasing. Also, I can see who has been coming in via the Crushes pepper.. so!

Don’t really know what’s going on but thanks for everything, Shaun!

shep
Minted
Posted on Mar 23, '07 at 07:00 am

i have been noticing that mint hasn’t been tracking visits that i know were there since i upgraded to 2.0.4 yesterday. I’m going to try and uninstall session tracker and see if that works

shep
Minted
Posted on Mar 23, '07 at 07:26 am

just as a note, i was upgrading from 2.0 to 2.0.4 and didn’t notice the warning about XXX Strong mint. i’ve also disabled that pepper now too. let’s hope this works.

shep
Minted
Posted on Mar 23, '07 at 09:04 am

that didn’t seem to work either.

shep
Minted
Posted on Mar 23, '07 at 06:36 pm

an update:

i replaced the record folder with the one from 2.0.3 and everything seems to be working fine. odd.

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