Login to download the latest version of Mint and your favorite Pepper, purchase additional licenses, or post in the Forum. Don't have an account? Create one!
The server got restarted and now Mint seems to be logging everything but the Visits and Feeds panels. I tried reinstalling the Default and Bird Feeder peppers, but still no luck. Potentially related, but I now also get an error when trying to update preferences:
MySQL Error: Got a packet bigger than ‘max_allowed_packet’ bytes. (1153) Query: UPDATE…… (etc)
Help? Thanks in advance.
I pretty much just keep a tab in my browser open to the forums page in hopes that I get a response to this. Maybe if I mention Mimeo, Fever, Horror Vacui, Shortwave, Lessn, not requesting support via twitter, and compassion for having to deal with contractors… <fingers crossed>
Have you sent a support request through the official support contact form yet? http://haveamint.com/contact
I did that, and he replied (for which I’m thrilled). MacManX, thanks for the tip.
The issue was with the max_allowed_packet variable in MySQL, which (if you have access to it on your box/host) is specified in your /etc/mysql/my.cnf file. Previously I had that value set at 16K, but bumped it up to 32K and everything works fine now (after a restart). I think by default that value is 1M, but I had read somewhere that encouraged me to lower it. Obviously it was too low. I now also am more familiar with the “#Mint:Debug” option which can be appended to any URL on your site (turn off your pop-up blocker).
You must be logged in to reply. Login above or create an account
