Mint Forum

Let me address your most important criticism first:

Support requests are not discouraged. You gave me money, if you have a problem with Mint I want to know about it and help you fix it. Support submitted through the contact form is responded to within one or two business days (it’s just me though so I do fall behind from time to time). All licensed users are entitled to support via the contact form. If you have a problem with the way I handled a specific support request follow up with an email.

Secondly, the range of statistics is not limited. One of Mint’s guiding principles is simple but extensible. Check the Peppermill for plugins that expand Mint’s functionality. User Agent 007 provides browser and OS info. The two Locations Pepper provide varying levels of location info. And those are just the things you’ve mentioned. Mint also provides a robust plugin API for writing your own Pepper to track any additional or custom information that there isn’t already a Pepper for.

Finally, Mint uses JavaScript to distinguish between bots (spam, search and otherwise) and real users. Access log-based tracking requires actively maintained referrer spam blacklists to be useful on even a moderately popular site (something as both a user and developer I don’t want to have to worry about). JavaScript is able to catch the vast majority of legitimate visitors. This is mentioned on the Requirements page so you can make a decision before purchasing.